Questions & answers
The things people ask before they start.आपके सवाल, हमारे जवाब
Files, materials, quantities, timing, shipping and your IP — laid out plainly. If something isn't here, just ask and we'll answer fast.
Getting started
I have an idea but no design or files. Can you still help?
Absolutely — that's what our Design Finder & Builder service is for. Describe what you want, share any reference images or sketches, and we'll model it in CAD and build it from there. You don't need any technical files to begin.
How do I get a quote, and how long does it take?
Use the Start a project form, message us on WhatsApp, or email. We aim to send a quote — with cost, material and lead time — within 12 hours. Complex or large projects may take a little longer, but we'll acknowledge you quickly either way.
Is there a minimum project size?
No. We're glad to print a single prototype or a one-off keepsake, just as we are to run a small production batch. There's a modest minimum charge per order to cover setup and machine time, which we'll always state up front in the quote.
Files & design
What file formats can you work with?
For printing, STL, STEP, OBJ and 3MF are ideal. STEP is best when you'd like us to make edits, since it preserves the model's structure. For design work we also happily take sketches, reference photos, PDFs and dimensioned drawings.
Will you sign an NDA before I share my design?
Yes, gladly — just say so when you reach out and we'll have one signed before you send anything. Even without an NDA, your files and designs are never reused, resold or shown to anyone else.
Can you improve or fix a model that isn't printable?
Often, yes. We routinely repair geometry, add tolerances, thicken thin walls and adapt parts for manufacture. If a model needs significant rework we'll tell you before we start, with a clear estimate.
Materials & quality
Which material should I choose?
You don't have to decide — tell us what the part needs to do and we'll recommend one. If you like to understand the options, our Materials guide walks through each polymer, what it's best for, and a quick-pick chart.
What's the finest detail and layer height you can print?
On resin (SLA) we print down to 0.05mm layers for very fine detail and smooth surfaces. On filament (FDM) we typically run 0.1–0.2mm depending on the balance of detail and strength your part needs.
How accurate and repeatable are the parts?
Tolerances depend on material and geometry, but we generally hold around ±0.1–0.3mm on FDM and tighter on resin. For batches, we inspect against your requirements so parts are consistent from the first to the last.
Can I get the part painted or finished?
Yes — from as-printed through sanded, primed and painted, to multi-colour prints, threaded inserts and engraving. The finishing options are listed at the foot of the Materials guide.
Quantity & timing
What's a typical lead time?
A single prototype is often ready in 2–4 days; small batches usually run 1–2 weeks depending on size, material and finishing. Your quote will always carry a specific estimate, and we'll flag anything urgent.
How many parts can you produce?
We're set up for prototypes and small-batch runs — comfortably from one part into the low hundreds. As demand grows we're scaling into a small print farm, so batch sizes can climb without losing per-part care. For very large volumes we'll be honest about whether printing is the right route.
Can you handle rush jobs?
Often, yes — tell us your deadline and we'll tell you straight whether we can hit it. We'd rather decline than promise a date we can't keep.
Shipping
Where do you ship, and can I collect in person?
We ship across India and can arrange international courier on request. We're based in Chandigarh, and local pickup or a studio visit is welcome by appointment.
How are parts packed?
Every part is inspected, then packed protectively for the journey — more carefully for delicate resin pieces and finished gifts. Shipping cost is shown separately in your quote.
Payment
How does payment work?
For most projects we ask for a deposit to begin, with the balance on completion before dispatch. We accept UPI, bank transfer and major digital methods. Terms are confirmed in your quote.
Do you provide a GST invoice?
Yes — we're GST-registered and provide a proper tax invoice for every order, which is useful if you're claiming input credit for business work.
IP & confidentiality
Who owns the design and the files?
Your project is yours. Designs we create for you, and the files you send us, belong to you. We don't reuse, resell or display your work without your explicit permission.
Will my project ever appear in your portfolio?
Only if you're happy for it to. We'll always ask before showing anything publicly, and we're glad to keep a project entirely confidential.
Didn't find it?
Ask us anything — we answer fast.
If your question isn't here, send it over. A real person who knows the work will get back to you, usually the same day.